Why Accountability is a Business Game Changer

By Rachel Service, Founder, Happiness Concierge

At Happiness Concierge, self accountability is critical. Clients engage us to be living embodiments of ace-ing work and life: if we can’t demonstrate that every day, it limits the impact we can have with our incredible community.

As the business requires more of me as a leader, as we grow, expand into new territories, onboard new team members and deliver larger assignments: I’ve implemented a number of structures to ensure accountability continues as the heart of the business. It steers me closer towards achieving my personal and commercial goals, keeps mojo levels abundant and my focus on growing this kickass business.

#1 Get a coach: a few if you’d like.

We become great with the guidance of a rockstar who help us read the signs as we grow. Only a coach can hold a mirror up to you as a leader and pose helpful questions to help you make sensible decisions in your business.

The learning never stops and only a coach can be the objective card you hold up to yourself to say: is this where I want to be? What do I need to do to get there? The role of a coach is to guide questions to help you come to your own conclusions.

I mean, Happiness Concierge Community Members have Happiness Concierge Coaches, personal coaches, their Happiness Concierges have coaches and their coaches have coaches. Errybody who grows has a coach.

Since engaging coaches, Happiness Concierge has gone from a blog into a training company with a team of Trainers and global clients. Imagine what the right coach could do for your business. Ammiright?

#2 Engage Advisors to tell you things you need to hear.

Different to a coach. An Advisor works with you on the strategy and works with you to create goal posts for your business. An Advisor may tell you things you need to hear, and you mightn’t like hearing, or see at first.

HC has a range of Advisors focussing on growing the business, covering strategy, people and culture, sales, founder self regulation and content distribution. There is no way for any one person to know how do to something they’ve never done before. Investing in the advice of experience is one of the best investments any growing business can make.

#3. Create social accountability

Studies suggest telling people your goals creates accountability.

The ability to receive feedback: and implement it is one of the critical elements of any entrepreneur. When we seek the advice and guidance of people we respect and admire we are motivated to deliver excellence, and it is in this flurry of activity where we are tested: and ultimately grow.

Telling friends is easy. Telling someone who is mentally, socially and commercially invested in your business is where social accountability works.There is no greater impetus for action than telling someone you respect and admire you will have a draft in their inbox by date dot. Verbalising my goals with advisors and creating a plan makes me accountable (and mortified I’ll let people down I’m looking to impress).

When we create a deadline to deliver excellence to people we want to impress, we are more likely to improve and present our strongest selves. At Happiness Concierge, each Trainer invites friends and family to a dress rehearsal prior to any public speaking booking. From these sessions, Happiness Concierges are asked to take on constructive feedback from the audience and record their presentation to submit to HC Internal Slack channel for feedback. It is this act of continual feedback from people we admire and ultimately want to impress for personal gain that ensures deadlines are met, and excellence is continually delivered.

For those of you reading this, ponder this, as I have over the last six months: if I can’t demonstrate accountability in my personal and professional life: what sort of role model am I for my team?

You can find Rachel writing, coaching, speaking and slaying at Happiness Concierge. 

Photo by rawpixel on Unsplash

Claire Deane